Robotic Process Automation (RPA) and Artificial Intelligence for Customer Support Management in Italy, the USA, and Canada.
Initiative funded under the Call issued by Regional Resolution D.G.R. 437/2024 for the enhancement of skills for the Industrial, Digital, and Green Transition within the framework of S3 (ERDF Programme 2021–2027)
Objective: Develop knowledge and tools capable of supporting the sales team and the customer service department through a robotized system powered by artificial intelligence.
Action: Improve end-to-end process throughput times, from quotation to after-sales activities.
Call: Enhancement of Skills for the Industrial, Digital, and Green Transition within the S3 Framework
Project Description
Assessment of specific skill requirements within the company needed to address—individually or jointly—the innovation of production methods, organizational processes, materials, and manufacturing workflows in an intelligent, sustainable, and continuous manner.
Implementation of actions aimed at reducing the mismatch between the supply and demand of skills. These actions concerned:
– the development of professional roles and competencies for smart specialization, industrial, digital and ecological transition, and adaptability to change
– the strengthening and enhancement of internal competencies, also through collaboration with external professionals who accelerated the process and amplified the results, with the goal of acquiring new customers in North America.
